Please note that no deliveries will be made on 29 March 2024

Terms and Conditions

General

This website www.constantiaflorist.com is owned and operated by Constantia Florist.

These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website, you agree to these terms and conditions. To purchase goods, you are required to provide personal information. 

Ordering 

All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have ordered be unavailable for delivery or collection, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation).

Wedding terms & conditions

Weddings are covered by separate terms and conditions, a copy of which are included with all wedding proposal documents.

Guarantee/complaints procedure

We take great care with our products and work, particularly in terms of freshness and we want you to be completely happy with your purchase. Should you be unhappy for whatever reason, please advise us in writing, within 48 hours of receiving the goods and include an image.

Email: constantiaflorist@gmail.com 

We will then contact you to discuss your complaint.